Trust & safety
Badges show only what was checked
Care (respite help) does not vet beyond the checks listed on each profile. Every badge names its source and the date it was checked; anything self-reported is shown as "on file, unverified".
Trust tiers
| Tier | Price | What it means |
|---|---|---|
| Basic · unverified | Free | Listed and searchable. No checks completed. |
| Verified · identity checked | Free | Identity checked through Stripe Identity. |
| Pro · checks listed on profile | $22 one-time | Identity plus the market's required license, insurance or background checks. |
Checks we can run
- Identity: government ID and selfie through Stripe Identity.
- License: number matched against the state's public registry where one is published (TX, WA, NY today), with a link to the registry.
- Insurance: certificate uploaded by the seller, checked by our team, with expiry reminders at 60, 30 and 7 days.
- Background check: Checkr, paid by the seller with their FCRA consent. Not enabled until the Checkr account is live; no badge is shown before then.
Important for this market
- Care lists non-medical companion, homemaker and personal-assistance services only. Care does not provide, arrange or supervise medical, nursing, hospice or skilled-care services.
- Sellers may not administer medication, perform nursing tasks, diagnose, or hold out as a home-health agency unless separately licensed for it; such services are not offered on Care.
- Background-checked badges appear only where a consumer-report check (Checkr, with the seller's FCRA consent) returned clear. A Checkr check is a name-based criminal screen, not a state fingerprint (Live Scan) check. Anything else is unverified: interview and check references yourself.
- California: Care is a free directory. We take no fee from you or the companion, we do not set rates, and we do not employ, match, assign, schedule, train or supervise companions. You choose and hire the companion directly. Care is not the employer of the companion you hire. Depending on your arrangement, you may have employer responsibilities, including wage-and-hour rules (Cal. Labor Code 1450 et seq.), employment taxes and workers' compensation. For more information contact the Employment Development Department and the IRS. Every California companion must show an active Home Care Aide Registry number, which you can check at https://www.ccld.dss.ca.gov/carefacilitysearch/ (Health and Safety Code 1796.12).
- Care listings are not offered in Illinois, whose placement-agency licensing law (210 ILCS 55) reaches matching services.
- In an emergency call 911.
Payments and disputes
Payments run through Stripe Connect. If something goes wrong, open a dispute; see the refund policy. Report a listing or copyright problem through the DMCA page or support@eliteaiempire.com. In an emergency call 911.